Community Phones
1. Golden State Water Company : 800-999-4033
2. Placentia Fire Dept : (714) 573-6500
3. Placentia Disposal : 714- 238-3300
  Frequently Asked Questions
1. What is the ALTURA INC. Homeowners Association and what does it do?

The ALTURA INC. Homeowners Association was established to enhance the maintenance and aesthetics of the community. The organization is financially supported by all members of ALTURA INC. Homeowners Association. Membership is both automatic and mandatory.

2. Who is the ALTURA INC. Homeowners Association management company," what do they do and how do I reach them?

The management company is PCM. They are responsible for the day-to-day management of ALTURA INC. Homeowners Association and report directly to the corporation\'s Board of Directors. The management company executes the decisions made by the Board of Directors.Professional Community Management can be reached at: 23726 Birtcher Drive, Lake Forest", CA 92630 Phone: 949-768-7261 http://www.pcminternet.com

3. If I am having a problem with a neighbor or a violation of the Policies and Guidelines. What can I do?

If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may write a violation report letter and forward it to Professional Community Management. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy.

4. Are Board Meetings open to all residents? If so, where and when are they held?

Yes. Notice of the time and place of any regular board meeting will be noted on your Community Calendar or in the community newsletter, included in your monthly billing. Additionally, information on the current status of the Board of Directors\' Meeting is contained on the Community Events section of this web site.

5. If I want to serve on a committee, how do I find out what committees are active and how I can get involved?

Contact your Community Manager at Professional Community Management. They will inform you of the status of any current committees, and provide you with a form you may fill out to indicate your interest. Additionally, information on the current status of the ALTURA INC. Homeowners Association committees is contained on the Community Events section of this web site.

6. What is a \"management company\"" and what do they do?

A management company is contracted by the Board of Directors to provide such services as: Collection of assessments", supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors.

7. What is my assessment?

The assessment is the monthly amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.

8. How is the amount of my assessment determined?

The California Department of Real Estate requires a budget from the developer for each community that a developer proposes to build. This budget is set up on specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors.

9. Will my assessment go up?

There is no concrete answer to this. The California Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

10. What happens if I don\'t pay my assessment?

The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge, as assessments are due on the first of the month. In addition, the CC&R\'s allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.

11. What are the CC&R\'S?

The Covenants, Conditions and Restrictions (CC&R\'s) are the governing legal documents that set up the guidelines for the operation of the planned community as a nonprofit corporation. The CC&R\'s were recorded by the County recorder\'s office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&R\'s may result in a fine to a homeowner by the Association.

12. What are the Bylaws?

The Bylaws are the guidelines for the operation of the nonprofit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership\'s voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business.

13. What is the Board of Directors?

The ALTURA INC. Homeowners Association is a corporation and therefore a governing body is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the Board of Directors is outlined in the Association\'s governing documents.

14. Are there any other rules?

Most associations have developed Rules and Regulations as provided for in the CC&R\'s and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, and pets, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation.

  Important Contacts
Community Manager
Name: Therese Warburton
Email: twarburton@pcminternet.com
Phone: 949-465-2422
Fax: 949-206-6745
Supervisor
Name: Deborah Serrano
Email: dserrano@pcminternet.com
Phone: 949-465-2440
Fax: 949-206-6748
Associate Manager
Name: Victor Tapia
Email: vtapia@pcminternet.com
Phone: 949-465-2217
Fax: 949-206-6763
Billing Questions
Name: Billing
Email: billing@pcminternet.com
Phone: 949-465-2214
Escrow Questions
Name: Escrow
Email: escrow@pcminternet.com
Phone: 949-465-2215
  Addresses
Community Management:
PCM Lake Forest - Headquarters
23726 Birtcher Drive
Lake Forest, CA 92630
Community Address:
Phone, Fax, OR E-mail:
Phone: 949-768-7261
Fax: 949-465-2456
email: info@pcminternet.com